CHOICE
Thursday, February 15, 2007
Wednesday, February 14, 2007
Tuesday, February 13, 2007
how to contact budget airlines
Like with all consumer transactions, sgCR recommend that consumers get written confirmation of transactions between them and budget airlines, e.g. when the airlines "confirm" that a flight has been successfully rescheduled. But what if the budget airline does not have an email address, or a postal address?
sgCR found that some budget airlines are, shall we say, "running efficiently". One example is Jetstar Asia. A postal address and phone number are provided, but not an email address. sgCR managed to get an email address though...customer.relations@jetstarasia.com...
sgCR found that some budget airlines are, shall we say, "running efficiently". One example is Jetstar Asia. A postal address and phone number are provided, but not an email address. sgCR managed to get an email address though...customer.relations@jetstarasia.com...
The Monetary Authority of Singapore (Amendment) Bill 2007
MAS :News Room, Policy Statements and Speeches:
The 2nd reading of the MAS (Amendment) Bill has passed. Of particular interest to the consumer would be the point below
"Powers to approve a dispute resolution scheme
12. A key aspect of consumer empowerment is to provide consumers with recourse to an affordable, accessible and independent dispute resolution mechanism. It is therefore important for MAS to have the authority to approve schemes for the resolution of disputes arising from the provision of financial services in Singapore. The proposed new powers will also enable MAS to require a financial institution to be a member of an approved dispute resolution scheme and to comply with the prescribed terms of that membership."
The 2nd reading of the MAS (Amendment) Bill has passed. Of particular interest to the consumer would be the point below
"Powers to approve a dispute resolution scheme
12. A key aspect of consumer empowerment is to provide consumers with recourse to an affordable, accessible and independent dispute resolution mechanism. It is therefore important for MAS to have the authority to approve schemes for the resolution of disputes arising from the provision of financial services in Singapore. The proposed new powers will also enable MAS to require a financial institution to be a member of an approved dispute resolution scheme and to comply with the prescribed terms of that membership."
Spam Control Bill
Home/Publication/Bills2007
The Spam Control Bill has been introduced. Do take a look at it...
The Spam Control Bill has been introduced. Do take a look at it...
Saturday, February 10, 2007
Friday, February 09, 2007
Thursday, February 08, 2007
List of Suspended and Withdrawn CaseTrust Members
Know our CaseTrust Members!
scroll down to the bottom of the above webpage, and you will find 2 companies have been suspended recently...
scroll down to the bottom of the above webpage, and you will find 2 companies have been suspended recently...
Wednesday, February 07, 2007
Recent Anti-spam Judgments
Newsletter from the Danish Consumer Ombudsman
Based on the tonnes of spam emails that most Singaporeans received everyday, the Spam Control Act can't come soon enough. The link above showcases how the Danish authorities enforce their spam control regulations.
Based on the tonnes of spam emails that most Singaporeans received everyday, the Spam Control Act can't come soon enough. The link above showcases how the Danish authorities enforce their spam control regulations.
Monday, February 05, 2007
Friday, February 02, 2007
Pet Shop Grading
Agri-Food & Veterinary Authority of Singapore
AVA will be coming out with a pet shop grading scheme, which is good news for consumers, and bad news for errant pet shops...
AVA will be coming out with a pet shop grading scheme, which is good news for consumers, and bad news for errant pet shops...
Thursday, February 01, 2007
Travel Agents Regulations
TRUST Website
The Singapore Tourism Board (STB) recently amended the Travel Agents Regulations. An initial reading of the changes show that the amendments amount to a relaxation of the regulations, with the major change being the removal of requirements for documents, pamphlets, and advertisements to contain details, e.g. duration, price, nature of accommodation, cancellation fee, etc.
The Singapore Tourism Board (STB) recently amended the Travel Agents Regulations. An initial reading of the changes show that the amendments amount to a relaxation of the regulations, with the major change being the removal of requirements for documents, pamphlets, and advertisements to contain details, e.g. duration, price, nature of accommodation, cancellation fee, etc.
Friday, January 26, 2007
CHOICE - Mobile phone repairs
CHOICE - Mobile phone repairs
A comprehensive study into handphone repair issues, done by CHOICE, the Australian Consumers Association.
A comprehensive study into handphone repair issues, done by CHOICE, the Australian Consumers Association.
Saturday, January 20, 2007
CHOICE - Caffeine
CHOICE - Caffeine
An educational article to kick off the renamed sgCR blog, this Australian Consumers Association article answers some common questions most consumers have regarding this common chemical in coffee, tea etc,
An educational article to kick off the renamed sgCR blog, this Australian Consumers Association article answers some common questions most consumers have regarding this common chemical in coffee, tea etc,
Consumer Watchdog Singapore (consumerW) is now consumer research singapore (sgCR)
To highlight the slight change of focus towards research, consumerW has with immediate effect, being renamed sgCR.
Wednesday, January 17, 2007
What is cheating?
A phrase often used, often misused, often misinterpreted...please see below for the legal definition of cheating under our Penal Code. All acts of law can be found at the Singapore Statutes website.
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415. Whoever, by deceiving any person, fraudulently or dishonestly induces the person so deceived to deliver any property to any person, or to consent that any person shall retain any property, or intentionally induces the person so deceived to do or omit to do anything which he would not do or omit if he were not so deceived, and which act or omission causes or is likely to cause damage or harm to that person in body, mind, reputation or property, is said to “cheat”.Explanation 1. A dishonest concealment of facts is a deception within the meaning of this section.Explanation 2. Mere breach of contract is not of itself proof of an original fraudulent intent.Illustrations (a) A, by falsely pretending to be in the Government service, intentionally deceives Z, and thus dishonestly induces Z to let him have on credit goods for which he does not mean to pay. A cheats.
(b) A, by putting a counterfeit mark on an article, intentionally deceives Z into a belief that this article was made by a certain celebrated manufacturer, and thus dishonestly induces Z to buy and pay for the article. A cheats.
(c) A, by exhibiting to Z a false sample of an article, intentionally deceives Z into believing that the article corresponds with the sample, and thereby dishonestly induces Z to buy and pay for the article. A cheats.
(d) A, by tendering in payment for an article a bill on a house with which A keeps no money, and by which A expects that the bill will be dishonoured, intentionally deceives Z, and thereby dishonestly induces Z to deliver the article, intending not to pay for it. A cheats.
(e) A, by pledging as diamonds articles which he knows are not diamonds, intentionally deceives Z, and thereby dishonestly induces Z to lend money. A cheats.
(f) A intentionally deceives Z into a belief that A means to repay any money that Z may lend to him, and thereby dishonestly induces Z to lend him money, A not intending to repay it. A cheats.
(g) A intentionally deceives Z into a belief that A means to deliver to Z a certain quantity of pepper which he does not intend to deliver, and thereby dishonestly induces Z to advance money upon the faith of such delivery. A cheats; but if A, at the time of obtaining the money, intends to deliver the pepper, and afterwards breaks his contract and does not deliver it, he does not cheat, but is liable only to a civil action for breach of contract.
(h) A intentionally deceives Z into a belief that A has performed A’s part of a contract made with Z, which he has not performed, and thereby dishonestly induces Z to pay money. A cheats.
(i) A sells and conveys an estate to B. A, knowing that in consequence of such sale he has no right to the property, sells or mortgages the same to Z without disclosing the fact of the previous sale and conveyance to B, and receives the purchase or mortgage money from Z. A cheats.
(j) A, playing with false dice, or marked cards, wins money from B. A cheats.
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415. Whoever, by deceiving any person, fraudulently or dishonestly induces the person so deceived to deliver any property to any person, or to consent that any person shall retain any property, or intentionally induces the person so deceived to do or omit to do anything which he would not do or omit if he were not so deceived, and which act or omission causes or is likely to cause damage or harm to that person in body, mind, reputation or property, is said to “cheat”.
(b) A, by putting a counterfeit mark on an article, intentionally deceives Z into a belief that this article was made by a certain celebrated manufacturer, and thus dishonestly induces Z to buy and pay for the article. A cheats.
(c) A, by exhibiting to Z a false sample of an article, intentionally deceives Z into believing that the article corresponds with the sample, and thereby dishonestly induces Z to buy and pay for the article. A cheats.
(d) A, by tendering in payment for an article a bill on a house with which A keeps no money, and by which A expects that the bill will be dishonoured, intentionally deceives Z, and thereby dishonestly induces Z to deliver the article, intending not to pay for it. A cheats.
(e) A, by pledging as diamonds articles which he knows are not diamonds, intentionally deceives Z, and thereby dishonestly induces Z to lend money. A cheats.
(f) A intentionally deceives Z into a belief that A means to repay any money that Z may lend to him, and thereby dishonestly induces Z to lend him money, A not intending to repay it. A cheats.
(g) A intentionally deceives Z into a belief that A means to deliver to Z a certain quantity of pepper which he does not intend to deliver, and thereby dishonestly induces Z to advance money upon the faith of such delivery. A cheats; but if A, at the time of obtaining the money, intends to deliver the pepper, and afterwards breaks his contract and does not deliver it, he does not cheat, but is liable only to a civil action for breach of contract.
(h) A intentionally deceives Z into a belief that A has performed A’s part of a contract made with Z, which he has not performed, and thereby dishonestly induces Z to pay money. A cheats.
(i) A sells and conveys an estate to B. A, knowing that in consequence of such sale he has no right to the property, sells or mortgages the same to Z without disclosing the fact of the previous sale and conveyance to B, and receives the purchase or mortgage money from Z. A cheats.
(j) A, playing with false dice, or marked cards, wins money from B. A cheats.
Sunday, January 07, 2007
OSIM recalling 3,000 uZap MINIs
Channelnewsasia.com
By Wong Mun Wai, Channel NewsAsia | Posted: 05 January 2007 1839 hrs
Singapore company OSIM is recalling 3,000 of its arm toning product called uZap MINIs.
The company says, under certain conditions, it is possible for the batteries to overheat thus creating a fire risk.
Customers are advised to stop charging, or using the product immediately.
OSIM started selling uZap MINIs, costing about $150, in Singapore early last month.
The company does not expect the recall to have an adverse effect on its financial results. - CNA/ch
By Wong Mun Wai, Channel NewsAsia | Posted: 05 January 2007 1839 hrs
Singapore company OSIM is recalling 3,000 of its arm toning product called uZap MINIs.
The company says, under certain conditions, it is possible for the batteries to overheat thus creating a fire risk.
Customers are advised to stop charging, or using the product immediately.
OSIM started selling uZap MINIs, costing about $150, in Singapore early last month.
The company does not expect the recall to have an adverse effect on its financial results. - CNA/ch
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