The top consumer complaint in Singapore over the years have been about timeshare.
Timeshare is defined as "any living accommodation, in Singapore or elsewhere, used or intended to be used (wholly or partly) for leisure purposes by a class of persons all of whom have rights to use, or participate in arrangements under which they may use, that accommodation or accommodation within a pool of accommodation to which that accommodation belongs" according to the definition in the Consumer Protection (Fair Trading) Act, also known as the CPFTA.
Under the CPFTA, consumers can cancel time share and direct sales contracts within a 3-day cooling off period (excluding Sat, Sun and public holidays). The Ministry of Trade and Industry has a FAQ on the CPFTA.
More information on the cancellation procedures can be found on this PDF file of the Consumer Protection (Fair Trading) (Cancellation of Contracts) Regulations.
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